Wednesday, September 22, 2010

Houston, we have cleared the tower!

I have put in a lot of extra hours at work lately. Planned and organized a big event at work. When I haven't been at work, I've been at home, on the phone trying to find a doctor for Beth.

I guess this whole fiasco happened because of my lack of knowledge of Beth's insurance. For dental, she is on Medicaid. But for medical, she is subcontracted with Molina. Had I remembered that in the beginning, I would have saved myself weeks of frustration and tears.

This morning I began the search again, going onto websites, making phone calls, jumping through hoops. I finally decided to call the DSHS office, "Your wait time is not less than 30 minutes" (in a methodical monotone voice). Terrific. But after waiting only 11 minutes, I spoke with a guy who explained the subcontract thing with Molina. "That" he said "will make all the difference in finding a doctor."

I immediately called the original referral from our primary doctor and within 10 minutes, Beth was in their system and an appointment was scheduled!

What a relief!! Now I feel like I can move on with the rest of my life. :)

By the way, Beth was up again all night last night and this morning missed her bus for karaoke and art. We'll both be glad to get her thyroid regulated again!

You might also enjoy -

Beth's Beginning

1 comment:

Anne and Whitney: Up, Down and All Around said...

oh i am so happy to hear that things are a little more cleared up with beth's health insurance and that she can get in soon (hopefully) to see a specialist about her thyroid!!!