Our family doctor referred us to a specialist for Beth's thyroid. I called the clinic to schedule an appointment with the endocrinologist but was told they are not accepting new patients with Medicaid.
I called our doctor to get another referral and was told by the person answering the phone that I needed to first find a doctor that will take Medicaid. She gave me the number to the referral service.
I called them but got the answering service. They are open... the exact hours I am at work. I left a message for them to call me.
I then got a letter from the clinic saying they received a referral from our doctor and they are trying to get a hold of me. I called them and was on hold for more than 10 minutes. I had to hang up. My lunch was over and I had to get back to work.
Then someone from the clinic left a message with me saying they deal in internal medicine and cannot help with the thyroid. She left the name and number of an endocrinologist that does take Medicaid.
I called him.... and got the answering service.
Please excuse me while I go scream into a pillow.